B2B Support Portal

Please check on MSC link if there are aspects that might have effects on the booked Cruise: https://www.msccruises.com/int/manage-booking/before-you-go/travel-documents-visas

Here below is a short summary from the information we received by email:

I. Guest disembarking in Greek ports will automatically be charged a daily passenger tax, collected directly on board . The fee is the same for adults and children, but varies depending on the port and the cruise period. Please check all details: FAQ Greek ports fee

II. MSC Seaview calling British Virgin Islands (notification dated 04.03.2022)-the Romanian citizens could be denied to entry the British Virgin Islands. Guests could embark on the ship and could remain on board but could not be allowed to disembark upon the arrival at the Virgin Islands.

III. Venice port - embarkation in Venice Marghera (notification dated 22.05.2023). All embarkation procedures, including baggage drop-off, are held at Venice Cruise Terminal in Venice. Maritime Station (Venice Passenger Terminal), therefore guests are kindly asked not to reach autonomously Marghera port.  •  A transfer by ferry from Venice Cruise Terminal to Marghera port is organized by MSC Cruises.

IV. Caribean - CAR AREA- Main Dining Restaurant: Surcharge $5 for additional Entree required in MAIN DINING RESTAURANT; the first entrée remains complimentary, as do all appetizers and desserts.  (notification dated 29.08.2023) 

V. Clarification about MSC Cruises ships calling Spanish ports such as Malaga and Cadiz, from which it is possible to book excursions in Gibraltar: For all Non- Schengen passengers cruising on a ship calling Spanish it is not possible to visit Gibraltar but, of course, they can go ashore or choose an MSC excursion in Spain.  IMPORTANT: If the ship docks directly in Gibraltar, all passengers, regardless of whether they are Schengen or Non-Schengen, can visit Gibraltar ONLY and it is not allowed to cross its borders.(notification dated 03.11.2023)

VI.  MSC VIRTUOSA/EMBARKING DOHA - IMMIGRATION GUIDELINES OFFICIAL UPDATE- all guests embarking in Doha have to consider that, once checked in and onboard, they are not allowed to go ashore any longer. In case, they can drop off the luggage at the Terminal, visit the Town and only after return to the Terminal, perform the check-in and board the ship. (notification updated 23.02.2024)

VII. HIGH PRIORITY - New  restrictions on entry for Russian citizens in Norway (update 04.06.2024); all Russian Tourist passport holders cannot enter Norway from 29th of May. In special conditions, ONLY transiting Norway (not embarking/disembarking) will be exceptionally accepted onboard. More details here

VIII.  MSC Minors policy (notification 17.04.2025):

1. Infants under 2 year old are admitted on board, except for cruises starting from 11 nights onwards, for which it is required that the minor is at least 2 year old at the moment of embarkation. 
2. Guests under 18 y.o. (or 21 y.o. for US guests or guests embarking from a US port) must travel accompanied by their parents or a legal guardian. Otherwise, a signed authorization letter from the absent parent has to be provided when booking, along with the name of a chaperone or a designated individual in charge of the minor.

IX. MSC EURIBIA- Entry requirements for United Arab Emirates- all passports must have a residual validity of at least 6 months - instead of the 3 months reported and shared so far - for Nationals from all Countries.  (notification 24.11.2024)

X. NEW SMOKING POLICY ACROSS MSC FLEET EFFECTIVE FROM OCT2024 -Smoking will be forbidden in all inside areas, with the sole exception of Casinos( The Casinos on World Europa and Euribia will remain non-smoking areas); Smoking is permitted only in outdoor dedicated areas indicated by signage where ashtrays are provided

XI.  Check-in timing WINTER 24/25 SOC, CAR, NOR, WEE, EMW ( Caraibe; Europa De Nord; Mediterana; Emirate) _Attached document

XII. ICELAND - NEW INFASTRUCTURE TAX for cruise guests  - MSC PREZIOSA & VIRTUOSA 2025/2026 DEPARTURES - tax to be paid on board-  see details below

XIII. IMPORTANT - ACCESSIBILITY&MEDICAL REQUEST FORM - to be filled in (attached)

XIV. Cruise Ships calling in UK,  ETA & API requirements - please check HERE

XV.New dining preferences for MSC Seashore - MSC Seascape - MSC World America for Fantastica and Bella guests (starting 12.06.2026)

• FS → First seating - appx 5:30pm
• SD → Second seating - appx 7:30pm
• TR → Third seating - appx 9:15pm

XVI. MSC POESIA _ RUSSIAN/BELORUS GUESTS (no matter where residing and EU/Schengen certificate) CALLING ESTONIAN, LITHUANIAN AND LATVIAN ports may be not allowed to go ashore when calling Polish, Estonian, Lithuanian and Latvian ports as per Local Authorities decision. It is also not allowed every possible request of both special embarkation o disembarkation. Nevertheless, mentioned guests can remain onboard during the call. For all other cruises calling extra-Schengen Ports before Norway (MSC Virtuosa), mentioned guests will not be allowed to embark. 

XVII. NEW - AQUA by MSC

AQUA by MSC is a mineral-enriched drinking water produced directly on board from filtered sea water using advanced purification technology. Developed in partnership with ClaroSwiss, global experts in drinking water optimization, AQUA combines purity with essential minerals like magnesium and potassium to deliver a crisp, refreshing taste. MSC World Europa is the first ship to feature this innovative system as a pilot, then it will be extended gradually to other ships.

Unlimited AQUA – still or sparkling – will be included with all MSC drink packages*, while it will be available for purchase for guests without a beverage package.  Please check all DRINK Packages Details HERE 

• Main Restaurants: It will be served from MSC Cruises-branded reusable glass bottles
• Buffet/Bars: it will be served by Glass (no longer by plastic bottles). Bar Teams will also refill guests’ flasks if requested
• Refill Stations: stations will be available for service by Glass and to refill guests own aluminum flasks; in addition, refillable MSC Cruises–branded flasks are available for purchase on board.

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XII. ICELAND - NEW INFASTRUCTURE TAX ISO ACCOMMODATION TAX FOR CRUISES GUESTS  - MSC PREZIOSA & VIRTUOSA 2025/2026 DEPARTURES - tax to be paid of board

The amount of this new tax is ISK 2500 per passenger per day (approximately EUR 17-18 pp pd)

• It will be applied to all passengers, both adults and children.
• The amount now applies for every 24 hours of stay and no longer «per night»; therefore, on all 2025 cruises the amount will be 10.000 ISK per passenger (approximately 69/70 euro).
• The fee will be charged to the passengers' onboard account.

 Here below the departures involved: