B2B Support Portal

1. Check-in procedure

2. Important Costa Pacifica & Costa Fortuna: Immigration Formalities for cruises the Caribbean

3. Costa Toscana Immigration Formalities for cruises the Arabian Gulf

4. For Costa Cruises on UAE (25/26), please refer to attached document 'UAE Costa Toscana Min Connection time and port adresses'

5. Currency on board Costa Diadema, Costa Favolosa, Costa Pacifica

6. VENICE MARGHERA- pls refer to details in document attached 'Costa Deliziosa Venice Marghera-check-in, luggage, drop-off, tips'

7. 'Port adresses for COSTA' attached

8. IMPORTANT: Iceland Tax Update 2025: Inform Your Clients 

9. MY COSTA: a) the platform where mandatory details have to be filled in

                       b) NEW- the platform where aditional services added have to be paid by card by the client

10. New instructions , before creating the reservation for passengers from: Russian Federation; Belarus; The Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine; Cuba; North Korea; Iran; Syria- some documents will have to be checked in advance. Get in touch with helpdesk@dertour.ro 

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1. Check-in procedure:

In order to receive the travel documents, the clients have to proceed the online check- and complete the health status declaration as early as 10 days before their cruise departure date.

Before departure:

1. check-in online on www.mycosta.com starting with 30 days before departure- passengers will receive their boarding forms and dedicated arrival time at the terminal (update 03.06.2024)

2. the identification documents validity must be checked depending on the chosen itinerary

3-4. print boarding forms

4. print luggage labels (exemples how they look on video)

5. Passengers are advised to download Costa App on their smart phones before boarding. This way theys can easily access useful information regarding their trip during their stay on board

What NOT to bring on board: 

!! Due to operational reasons, boarding procedures could be subject to change

Once the health status declaration has been completed, they will be able to download the boarding form and the documentation with the assigned boarding time.

WHAT WILL BE ASKED IN THE HEALTH STATUS DECLARATION?

During the online check-in all Guests must declare that:

• They have not been tested positive or experienced symptoms of COVID-19, or Acute Gastroenteritis (AGE), or another infectious disease within the 5 days prior to departure 

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2.  IMPORTANT Costa Pacifica & Costa Fortuna: Immigration Formalities for cruises the Caribbean

• US visa is also required for transit on Tortola (British Virgin Islands with Costa Pacifica & Costa Fortuna), for the following nationalities:

BRASILIAN, COLOMBIAN, CUBAN, DOMINICAN, GUJANESE, HAITIAN, JAMAICAN, PERUVIAN, ROMANIAN.

• US, UK or Canadian Visan is required for transit on the Grand Turk (Turks and Caicos with Costa Pacifica) for the following nationalities:

AFGHAN, ALBANIAN, ALGERIAN, ANDORRAN, ANGOLAN, ARMENIAN, BAHRAINI, BELARUSIAN, BENINESE, BHUTANESE, BOLIVIAN, BRUNEIAN, BURKINABE, BURMESE, BURUNDIAN, CAMBODIAN, CAMEROONIAN, CAPE VERDEAN, LEBANESE, LIBERIAN, LIBYAN, MACAO, MADAGASCARIAN, MALAGASY, MALAWIAN, MALAYSIAN, MALDIVAN, MALESIAN, MALIAN, MARTINIQUE, MAURITANIAN, MOLDOVAN, MONGOLIAN, MONTENEGRIN, MOROCCAN, MOSOTHO, MOTSWANA, MOZAMBICAN, MYANMAR, NAMIBIAN, NEPALESE, NICARAGUAN, NIGERIAN, NIGERIEN, north MACEDONIAN, PAKISTANI, PALESTINIAN, PAPUA NEW GUINEAN, PARAGUAYAN, PERUVIAN, PHILIPPINE, RUSSIAN, RWANDAN, SALVADOREAN, SAMOAN, SAN MARINESE, SENEGALESE, SERBIAN, SIERRA LEONEAN, SOMALI, SRI LANKAN, SUD KOREAN, SUDANESE, SWAZI, SYRIAN, TAJIKISTAN, TANZANIAN, THAI, TIBETAN, TOGOLESE, TONGAN, TUNISIAN, TURKMENISTAN, UGANDAN, UKRAINIAN, URUGUAYAN, UZBEKISTAN, VENEZUELAN, VIETNAMESE, VINCENTIAN, YEMENITE, ZAMBIAN, ZIMBABWEAN

These requirements are mandatory also for accompanied minor aged Guests.

We remind you that each Guest is responsible for his/her own travel document (and the one of any minor-aged travelling with them), and therefore according to such recent provisions, during the planned stopover at Tortola & Grand Turk, the immigration authorities will not allow entry into their territory to those who do not hold a valid visa. In such case they will have to remain on board the ship.

Costa Crociere S.p.A.
 Piazza Piccapietra, 48 - 16121 Genova - Italy
 

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3. Costa Toscana Immigration Formalities for cruises the Arabian Gulf

When checking in for embarkation at the cruise terminal, the Meet&Greet staff will collect all passports so that the dedicated on-board staff can carry out all Immigration procedures on each port of call of the itinerary, without Guest’s presence being required. 

Documents for visiting Dubai vary according to country of nationality and residence. 

Please note that all Clients’ passport must have a residual validity of at least 6 months from the starting date of their trip.

In case of shore visits in each port of call along the itinerary, Guests will only need to carry the Costa card, which will be given upon embarkation.

According to the regulations of the UAE Immigration Authorities, upon arrival at Dubai Port on Friday all Guests, adults, and children, will be subject to individual Immigration control and passport verification. All Guests, without exception and regardless of their disembarkation day, must follow this procedure, which is mandatory.

To carry out such control, we would like to remind you that:

• Guests embarking in the ports of Dubai and Abu Dhabi will collect their passports directly on board ship on the morning of arrival in Dubai on Friday. After the immigration check in the cruise terminal, all Guests will keep their passports with them.
• Guests embarking in the ports of Doha and Muscat will collect their passports directly in the cruise terminal. After the Immigration control, passports will be collected again and returned on the day of disembarkation.

Further details will be provided during the cruise through a dedicated letter, delivered directly to the cabins. 

Costa Crociere S.p.A.
 Piazza Piccapietra, 48 - 16121 Genova - Italy

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4. For Costa Cruises on Emirates, please refer to attached document 'COSTA Emirates_25_Minimum connection Time'

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5. Currency on board Costa Diadema, Costa Favolosa, Costa Pacifica

the currency exchange used on board our transatlantic cruises to the South American region will be in US Dollars. 

 Costa Crociere S.p.A.

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8. IMPORTANT: Iceland Tax Update 2025: Inform Your Clients 

From 01 Juanry 2025 Iceland introduced a mandatory infrastructure tax for all cruise ship passengers calling at its ports, regardless of age or disembarkation port.

What you need to communicate to the passengers before they board their cruise:

- Cost: ISK 2500 per day (aprox 17-18 euro per person)

- When does it apply? for each day of stopover in Iceland

- How does it work? No direct payment is required. All transactions are managed directly by Costa. The amount is paid in advance by Costa and then charged to the passengers onboard bill after departure.

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9. MY COSTA: LINK

a) After receiving a confirmation, you or your client can access My Costa at any time to fill in the mandatory data (personal details, telephone numbers, emergency number, etc.) in the “Transport and Tickets” area accessible through the “My Cruise” menu. Please inform your client to fill in the mandatory online check-in details themselves from the beginning.  

  b) NEW (starting March 2025) - on MY COSTA LINK  -the additional services added by the client directly (from one of the 3 categories: Excursions, Food&Beverage packages and Internet packages), have to be paid  by card/paypal by the client directly on My Costa.

 (until March 2025 all the aditional services reserved by the client where paid of Board).

All the other services, including the SPA, My Moments Photo and paid restaurants, can be purchased conveniently on board.

The My Explorations package can only be purchased by agent (email helpdesk@dertour.ro)