1. Check-in procedure- HERE

2. Important Costa Pacifica & Costa Fortuna: Immigration Formalities for cruises the Caribbean- HERE

3. Costa Toscana Immigration Formalities for cruises the Arabian Gulf- HERE

4. For Costa Cruises on UAE (25/26), please refer to attached document 'UAE Costa Toscana Min Connection time and port adresses'

5. Currency on board Costa Diadema, Costa Favolosa, Costa Pacifica- o the South American region will be in US Dollars. 

6. VENICE MARGHERA- pls refer to details in document attached 'Costa Deliziosa Venice Marghera-check-in, luggage, drop-off, tips' - HERE ; Municipality of Venice has introduced a mandatory access fee for individual day visitors, with the aim of managing tourist flows and protecting the city's historical and cultural heritage. _ details HERE


7. 'Port adresses for COSTA' attached

8. IMPORTANT: Iceland Tax Update 2025: Inform Your Clients _HERE

9. MY COSTA: access LINK 

a) the platform where mandatory details have to be filled in ater receiving a booking confirmation. You or your client can access My Costa at any time to fill in the mandatory data (personal details, telephone numbers, emergency number, etc.) in the “Transport and Tickets” area accessible through the “My Cruise” menu. Please inform your client to fill in the mandatory online check-in details themselves from the beginning.  

                       b) NEW- the platform where aditional services added have to be paid by card by the client


10. New instructions , before creating the reservation for passengers from: Russian Federation; Belarus; The Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine; Cuba; North Korea; Iran; Syria- some documents will have to be checked in advance. Get in touch with helpdesk@dertour.ro 

11. NEW: from 21.07.2025, Guest disembarking in Greek ports will automatically be charged a daily passenger tax, collected directly on board . _HERE


Benefits for guests accomodated in SUITE

 (benefits listed below exclude Mini Suites, which will have a similar benefits as a  balcony, differing only in position, equipment and square footage compared to the cabins of lower category;)

All benefits and dedicated services described below will not be granted to Guests who have purchased the cruise in a lower category and receive an upgrade to Suite or Grand Suite. In these cases, the upgrade is intended only for accommodation in a cabin that is more comfortable in size and location.

C|Club Gold and Platinum Members retain the privileges granted to them for the level reached in the Club.

  • Reserved restaurant guaranteed for breakfast, lunch, and dinner. Dinner is served in two sittings (the restaurant will be automatically booked; there is no need to select it on B2E).
  • Pillow menu.
  • Coffee machine and cups in the cabin (Vergnano).
  • Priority embarkation and disembarkation.
  • Guest Relations Manager available by appointment.
  • Welcome letter in the cabin from the Guest Relations Manager listing all available benefits.
  • Bathrobes, slippers, and organic cotton toiletries.
  • Personal butler service.
  • Canapés and a bottle of sparkling wine in the cabin on embarkation day.
  • Unlimited bottled water and ice.
  • My Drinks Plus package included in the fare.
  • Breakfast, lunch, and dinner served in the cabin (upon request).
  • In-cabin minibar with beverages (snacks are not included). (*on COSTA Toscana, Smeralda, Diadema there are no minibars in cabins) 
  • Evening turndown service and cabin refresh.
  • Complimentary access to the Spa for one day per cruise (not per day of navigation). Spa services and treatments are not included. Excluding Costa Fortuna.
  • Access to the reserved VIP Area on Deck 19 (available only on Costa Smeralda and Costa Toscana).
  • 10% Future Cruise discount.
  • Fresh fruit basket in the cabin on embarkation day (update of 29/05/2025: for sustainability reasons, instead of automatically placing the fruit basket in the cabin, guests will first be asked whether they would like to receive it. Only upon confirmation to the butler will the basket be delivered and replenished as applicable).